Ford
While I cannot show detailed artifacts due to NDA restrictions, this internship gave me firsthand exposure to the complexities of designing technology for high-stakes, non-desk environments. I learned how workers interpret (and sometimes resist) AI recommendations, how information bottlenecks form within large organizations, and how design choices influence people’s sense of control, safety, and workload. These insights convinced me that human-centered technology must account not just for usability, but also for cognition, trust, and the lived realities of frontline users—shaping my current research direction.
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UI/UX Design and Software Development: Built owner community in companion app; launched regional and interest groups, structured post/reply and event sign-ups, and refined notifications to drive participation and peer support.
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Research on Human-Machine Interaction: Evaluated LLM assistants’ impact on manufacturing, mapped information flows, simulated SOP retrieval, drafted deployment, escalation, and data-governance guidelines for shop-floor adoption.